Reference

Terms & Conditions That Govern Your Account

These terms set out the rules that apply between you and rich11sports whenever you open an account, place a wager or request a withdrawal.

Effective immediately on account creationCovers deposits via UPI, Paytm, PhonePeIndia-applicable where local law permitsSubject to periodic revision with notice
rich11sports Terms & Conditions That Govern Your Account
TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Raise a query about any clause in these terms directly via live chat.
Email Support Send a written query about account rules, eligibility or withdrawal conditions to our support…
Help Centre Our help centre contains clause-by-clause explanations of the most queried sections of these terms…
HOW WE HANDLE THIS

Six Ways We Enforce These Terms Fairly

Enforcing these terms consistently protects every account on the platform. The six points below explain precisely how rich11sports applies this policy — from data retention to your right to request changes to…

Account Data Retention

We retain account data for the period required under applicable law. You may request a copy of the personal data we hold at any time by contacting support with your registered email address and account number.

Cookie Policy Under These Terms

Cookies used on rich11sports are detailed in our separate cookie notice, which forms part of these terms by reference. You can adjust browser settings to limit non-essential cookies without affecting account login or wallet access.

Account Security Obligations

You are responsible for keeping your login credentials confidential. If you suspect unauthorised access, contact us immediately via live chat. We will freeze the account and initiate a security review within the hour.

Withdrawal Verification Steps

Before any payout is processed to UPI, Paytm or PhonePe, our team verifies that the receiving account matches the name on your rich11sports registration. This step is mandatory under these terms and cannot be waived.

How to Request a Terms Change

If you believe a term is being misapplied to your account, submit a formal dispute via email within 14 days of the event. We will review the record and reply in writing within five business days with our finding.

Jurisdiction and Eligibility

Access to the platform is available only where local law permits. It is your responsibility to confirm that using rich11sports complies with the laws of your state or territory before opening or continuing to use your account.

Frequently Asked Questions on Our Terms

These are the questions we receive most often about the terms and conditions. If your question is not covered here, reach us via live chat or email and we will point you to the relevant clause.

The terms take effect the moment you complete account registration on rich11sports. By submitting your details, you confirm you have read and accept all clauses, including those covering deposits via UPI and withdrawals.

We will not change terms without notice. When an update is made, we post the revised version with a new effective date and notify you via the email address on your account at least seven days before changes take effect.

Depending on the severity, we may restrict your account, withhold pending payouts pending review, or close the account permanently. You will receive written notice explaining which clause was breached and what action was taken.

Email our support team from your registered address, include your account number and quote 'data request'. We will compile your account data and send a structured file within 14 business days, in line with applicable data law.

Yes. Each promotion carries its own specific conditions that sit alongside these general terms. Both sets apply at the same time, so check the promotion conditions carefully — they govern wagering requirements and any eligibility restrictions.

Yes. Withdrawals to Paytm, PhonePe and UPI handles are all governed by the withdrawal clauses in these terms. The receiving account must match your registered name; mismatches will delay processing until verification is complete.

Submit a formal dispute by email within 14 days. Include your account number, the date of the event and the clause you believe was misapplied. Our compliance desk will review the case and reply in writing within five business days.