Reference

How rich11sports Handles Your Personal Data

At rich11sports, we are transparent about what personal data we collect from you, why we collect it, and how we keep it secure.

Data Collected With Your ConsentEncrypted Account StorageRight to Access Your DataRight to Request DeletionIndia-Based Support Contact
Explore the Lobby Read FAQ
rich11sports How rich11sports Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have questions about how your personal data is handled, want to request a copy of what we hold, or need to update information linked…

Email Privacy Request Send your data access, correction or deletion request to our dedicated privacy email.
Live Chat Support Start a live chat session from your account dashboard to raise a privacy concern…
In-Account Help Centre Navigate to the Help Centre inside your account for a structured privacy request form.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security at rich11sports

We use a layered approach to protect the personal data you share with us — from the moment it enters our system to the point at which you request its deletion.

Data Collection Scope

We collect only what is necessary: your name, email address, date of birth for age verification, and payment method identifiers such as your UPI VPA reference. We do not collect your full bank details or card numbers at any stage.

Cookie Policy

Our website uses essential cookies to keep your session active and functional cookies to remember your language and currency preferences. Analytics cookies are used in anonymised form only; you can manage cookie preferences from the settings panel in your browser.

Account Security Practices

Passwords are stored as salted hashes — never in plain text. We support two-factor authentication on account login, and any suspicious login attempt from an unrecognised device triggers an automated email alert to your registered address.

Data Retention Schedule

Active account data is retained while your account remains open. If you close your account, identity records are held for the legally required period under applicable financial regulations, after which they are permanently deleted from our systems.

Third-Party Data Sharing

We share data only with the payment processors needed to complete your UPI, Paytm or PhonePe transactions, and with identity verification partners where regulations require it. We do not share your data with advertisers or data brokers.

How to Request Changes

Log in to your account and visit the Privacy section under Account Settings to submit a formal request to access, correct or delete your data. Alternatively, contact our privacy email and we will process your request within 30 calendar days.

Frequently Asked Questions About Your Privacy

We have answered the most common questions about your data rights, cookie settings, and how to contact us if something needs to change. If your question is not listed here, reach us through the live chat channel in your account dashboard.

We collect your name, email address, date of birth, and a contact number. When you make a payment via UPI, Paytm or PhonePe, we record the transaction reference only — not your full payment credentials or bank account number.

Yes. Submit a Subject Access Request via the Privacy section in your Account Settings or by emailing our privacy team. We will compile and send you a copy of your stored data within 30 calendar days of receiving your request.

Use the deletion request form in Account Settings or email our privacy team directly. Note that some records must be retained for the period required under applicable financial regulations before permanent deletion can be completed.

We share data only with payment processors required to complete your UPI, Paytm or PhonePe transactions, and with identity verification partners where the law requires it. Your data is never sold to advertisers or external data brokers.

We use essential cookies to maintain your login session, functional cookies for language settings, and anonymised analytics cookies. You can manage or disable non-essential cookies at any time through the cookie settings panel in your browser.

Once your account is closed, we retain identity and transaction records for the period mandated by applicable financial regulations. After that period expires, your data is permanently deleted from our systems and backups.

Reach our privacy team via the live chat in your account dashboard, the in-account Help Centre form, or by sending an email to our privacy address. We acknowledge all privacy concerns within 48 hours and aim to resolve them within 30 days.

Related Pages

Register Alien Robots About Us FAQ